FAQ
Frequently Asked Questions
What is the delivery time of my order?
Delivery time varies depending on location, but generally your order will arrive within 2-5 business days. For more information, please refer to our shipping information.
Can I change or cancel my order?
If your order has not yet been shipped, we can usually change or cancel it. Please contact us as soon as possible via our customer service. info@maranos.nl.
Do you offer free shipping?
Yes, we offer free shipping for orders over €100. This is also the minimum order amount.
How can I return my product?
You can return your product within 14 days of receipt. Make sure the product is unused and in its original packaging. Please refer to our returns page for more details.
Are the bags, glasses, accessories and watches 100% authentic?
The products we sell are 100% authentic and come with original labels. We source our stock from the brands, licensees or official distributors and personally verify the authenticity of each product listed in our catalog.
What payment methods do you accept?
We accept various payment methods, including iDEAL, credit card (Visa, MasterCard), PayPal, and AfterPay.
How can I exchange my products?
Exchanging a product falls under our return policy. You can return your product within 14 days of receipt. Make sure the product is unused and in its original packaging. Of course, you can place a new order afterwards. Please see our return page for more details
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours. We will assist you with the return process and provide a replacement or refund.
Do you offer gift cards?
Yes, we offer gift cards in various amounts. You can buy them through our webshop and the recipient can redeem them for products of their choice.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email that will allow you to track your package. You can track the status of your order via the courier's website.
What should I do if my product doesn't fit or is not as expected?
If you receive a product that does not fit or does not meet your expectations, you can return it within 14 days of receipt. Make sure the product is unused and in its original packaging. Of course, you can place a new order afterwards. Please see our returns page for more details
Do you have a physical store?
Currently we only sell online, but you can view and order all of our products on our website. We do offer excellent customer service and fast delivery!
Can I pick up a product in the store?
We currently do not offer a pick-up service, but we will ensure your order is delivered to your home quickly via our reliable shipping partners.
Are there any discounts or promotions available?
Yes, we offer discounts and special offers regularly! Sign up for our newsletter or follow us on social media to stay up to date on the latest deals and promotions.
What is the warranty on the products I buy from you?
We apply the legal guarantee on all our products. This means that you are entitled to a sound product that meets the expectations you may have of it. If there is a defect within the legal guarantee period that was not caused by you, please contact us for a solution. Please consult our guarantee policy for more details